A Great Place to Work
FMG truly tailors the Claims Management service to every customer, starting at the First Notification of Loss (FNOL) stage. Ingenium, our flexible claims technology platform, has been technically enhanced to provide bespoke questions for our FNOL experts to ask at the claims reporting stage. The system recognises each customers’ insurance policy cover and excess level details. Information collected helps to accurately triage the FNOL and trigger customer-specific workflows accordingly, supporting early intervention of Third Party services and identifying potentially fraudulent cases.
Unique, Energy and Passion
It’s fair to say that FMG people are unique, with a passion for going the extra mile to deliver exceptional customer experiences with every single interaction. Our energetic, passionate and understanding culture sets us apart from our competitors; our people take the initiative and find innovative solutions to even the most complex of challenges.
Nurturing Talent
We know that keeping people happy, motivated and engaged has been the key to our success, so we’re dedicated to making FMG an outstanding place to work for our 500 employees here in Huddersfield. We are focused on finding and keeping the most talented people, and investing in them so everyone can be the best they can be, with a healthy work-life balance.
Above and Beyond
Career progression and professional development are a core part of our offering. We have a dedicated Learning & Development Team who take a consultative approach to creating a proactive progression plan, specific to each person’s role and aspirations, which may include further education and externally-accredited qualifications. Those who consistently deliver exceptional service are recognised and rewarded with incentives and bonus schemes, and our internal “Above and Beyond” recognition scheme celebrate our star performers every month with exciting prizes.
Celebrating Success
And when the hard work is done, we like to celebrate with a jam-packed calendar of activities – from Friday fun days to tough mudders, raffles to random act of kindness days. We raise thousands for local charities though our fundraising team FMGive, giving you plenty of opportunities to get involved, win big and give a little back too.
Our people are the foundation of our success and we have lots of opportunities for those who share our vision and passion.