Maintaining law and order is increasingly challenging as Police Forces face pressure to reduce crime whilst meeting stringent targets and cutting costs. Vehicle recovery is just one more function that needs their attention and many Police Forces are opting for specialist providers to manage this for them.
The Challenge
A number of Police Forces recognise the need for an expert partner to help them manage vehicles that have been stolen, are uninsured, or have been involved in collisions or linked to crimes. This includes everything from initial Recovery to Removal, Storage and Disposal. That partner must also understand the challenges faced by the Police, handling every situation according to legal requirements and adhering to the same strict Codes of Conduct that regulate the Police themselves.
FMG provide a bespoke service that is tailored to each Force’s unique requirements
Our Solution
Several Police Forces have selected FMG to provide a bespoke solution for the day-to-day management of Vehicle Recoveries, Storage and Disposal in line with legislation and each Force’s stringent standards. FMG’s solution is tailored to each Force’s unique requirements, whether their remit includes coastal areas, highlands and islands, rural roads or motorways.
FMG’s tailored solution includes the following:
-
A network of over 400 recovery operators nationwide
-
The provision of Collision Investigation facilities, Forensic Examination facilities and Specialist Recovery equipment to cope with the most challenging scenarios
-
Recovery operators that are vetted, credit-checked and certified to PAS 43 standards
-
A 24/7/365 secure control centre managed by Police vetted staff with extensive knowledge of the requirements of managing several bespoke Police Vehicle Recovery Schemes
-
Adherence to key performance indicators, including response times, in line with Policing needs
-
A robust audit and continuous improvement regime to ensure compliance and best value
Quality Assured
FMG's level of service includes certification to the following quality standards:
-
ISO 27001 – Information Security Management System
-
ISO 14001 – Environmental Management System
-
ISO 9001 – Quality Management System
-
ISO 22301 – Business Continuity Management System
-
ISO 39001 – Road Traffic Safety Management System
The contract with FMG has allowed Police Scotland to offer a consistent Scheme across Scotland. The regular reviews that FMG carry out will ensure the best possible Scheme is provided to the public. We are very pleased with the first few months of the service and look forward to seeing it develop throughout the period of the contract.
Superintendent Jim Leslie, Police Scotland