Hear from our People

A friend worked at FMG and told me what a great place it was to work. I submitted a speculative CV and have been with FMG for over 9 years now. I started off at the bottom of the progression framework within the Third Party Claims Management team and progressed through the different zones to become a specialist within that team. I worked hard, asked questions and grasped new opportunities. When FMG introduced a new service for Insurance Brokers I had the opportunity to help create the new claims handling process. The new service became a great success and when a dedicated Insurance Broker Service team was created I was delighted to become the team’s manager.

FMG has provided great support for my personal development. I have studied for the Certificate in Insurance (CERT CII), a diploma in Personal Injury and Accident Management, and an NVQ in Team Leading. FMG has also encouraged me to attend industry lectures, presentations and workshops to support my knowledge and understanding within the insurance industry.

FMG is a great place to work. The people are friendly, welcoming and happy to help and support each other. I love working at FMG and see myself working here for a long time to come.

When I joined FMG in 2005 as a Customer Service Representative, I didn’t realise that this was my first step on a career ladder which would lead me to my first Director’s role at the age of 33. My early months as a CSR involved taking calls from drivers reporting vehicle incidents, which was great preparation for the roles which would follow. I enjoyed the role and seized every opportunity to learn as much as I could about our customers, our suppliers and our internal processes. Each day brought great satisfaction knowing I was in a position to directly help our customers

I was delighted to be offered a Team Leader position the following year. I enjoyed the ‘people’ side of the role, and took this opportunity to hone my skills in leading and coaching teams to bring out the best in them. I steadily progressed through a number of senior roles within the Service Centre, including a spell in our Learning & Development team before becoming Service Centre Manager in 2009. I enjoyed the fast pace of the Service Centre and took every opportunity to enhance the service we provide to customers. My role evolved, leading to a further promotion to Head of Fleet Incident Management (FIM) in 2012. This promotion resulted in more responsibility for larger headcounts, budgets and customer relationships, and the scope to help shape the strategy to deliver service improvements; I thrived on the challenge.

When I was appointed Operations Director in 2017, the scope of my role changed significantly, becoming far more externally focussed. Alongside my colleagues on the Board, I now take responsibility for the strategy, sustainability, competitiveness and success of the entire business. Every day is fast-paced and challenging and I wouldn’t have it any other way.

FMG is a very exciting place to work. When it comes to recruitment, FMG is passionate about recognising, supporting and rewarding those who wish to progress and release their full potential.

I instantly felt welcome at FMG. I was impressed with the atmosphere in the office and the friendly approach of the team leading the interview process.

If you’re willing to work hard, the opportunities are plentiful. My first role was as a Customer Service Representative (CSR), answering telephone calls from customers and suppliers relating to vehicle repairs. I enjoyed going the extra mile to make sure our customers were happy and soon moved to my next role as an Internal Account Manager for our biggest customer. This was a great opportunity to develop my relationship building and process management skills, and when a ‘Team Leader’ opportunity arose, I went on to lead different teams in various departments. I have since progressed to the role of ‘Operations Manager’ of our biggest department, managing a team of 8 Team Leaders.

No two days are ever the same. A typical day for me can include analysing and reporting current performance, supporting our Sales Team in customer meetings and interviewing new recruits for my team. The three essential ingredients to a successful career with FMG are a positive attitude, a willingness to learn at every opportunity and the passion to go the extra mile. Hard work and excellent customer service is rewarded with opportunity at FMG and I personally enjoy assisting others with their career progression and training opportunities.

When I left high school I had no idea what I wanted to do as a career. Both my mum and sister worked at FMG so I decided to apply for an Administrator role, I hadn’t got back home following my interview before I received a call offering me the job!

I enjoyed working at FMG right from the start, but I never thought I’d still be here 16 years later! Since starting as an Administrator where I was responsible for filling and photocopying, I progressed to become a Uninsured Loss Recovery (ULR) Handler, helping customers recover their losses following an incident that wasn’t their fault.

I’ve always been hard working and determined, I’ve pushed myself to take on more which has helped me further develop. After taking on a leading role within ULR as a Specialist, I felt I was ready for the next step so when a Team Leader position arose I applied and was successful.

Being a Team Leader, I was responsible for a team of 10-14 handlers which can be challenging at times but also rewarding. I enjoyed supporting my team and helping them to perform in their roles, to progress and achieve their aspirations. In the meantime I completed a Diploma in Management and I’ve recently progressed to Loss Recovery Manager; I’m excited to see what the coming months have in store for me.

I’m proud to work for FMG; it’s a friendly working environment and there are lots of staff benefits – there’s a great share save scheme and I now work compressed hours which gives me a perfect work-life balance. There are lots of opportunities at FMG, even if you don’t have a specific career carved out. If you work hard it really does pay off.