Service Excellence

FMG takes pride in removing the hassle and associated cost of incidents by delivering the most efficient, high quality and sustainable Incident Management services.

Living our Values

Our values permeate everything we do. They are the guiding principles in the way in which we engage with our customers, our supply partners and our people. We pride ourselves on bringing our values to life; guiding, encouraging and celebrating our people as they demonstrate our company values through their behaviours to deliver outstanding customer satisfaction.

Consistent delivery to the highest standards

We have worked hard to achieve and maintain professional certifications, which are an integral and essential part of delivering market-leading services.
We are proud to hold the following British Standards Institute (BSI) Certifications:

Award Winning Service

Our people have a passion for delivering service excellence whilst managing highly complex incidents to the highest service standards. Whilst we continually monitor and measure our day-to-day performance to ensure it remains market-leading, it is always nice to receive external recognition from industry experts. Here are some of the awards we have received in recent years:

Ingenious Technology

We operate within a digitally advanced environment, using cutting-edge technology to deliver a seamless and highly efficient resolution to any incident. Ingenium, our in-house designed and managed platform, drives our internal processes and retains tight control over every task, cost and deadline. The data gathered though Ingenium enables us to track and report on every single transaction within our business, identifying patterns and trends to provide actionable insights.

Bespoke portals are tailored in line with customers’ exact requirements to provide complete visibility and control of every stage of their incident from start to finish.

Recovering losses by the £million


FMG recovers over £1.25million of uninsured losses every month

Specialists for over 30 years


FMG has been an established Incident Management specialist for over 30 years

Real impacts on the cost of claims


FMG provides solutions that successfully drive down the total cost of claims

Recovering losses by the £million


FMG recovers over £1.25million of uninsured losses every month

Specialists for over 30 years


FMG has been an established Incident Management specialist for over 30 years

Real impacts on the cost of claims


FMG provides solutions that successfully drive down the total cost of claims