Incident management expert FMG has been named ‘Specialist Services Supplier of the Year,’ and was highly commended in the ‘Fleet Supplier of the Year’ category, at the prestigious Fleet News Awards. The annual awards ceremony, held at London’s Grosvenor House Hotel, is recognised as the most influential awards in the fleet industry, and celebrates best practice, innovative products and exceptional customer service.
FMG succeeded in a competitive category which included some of the UK’s market-leading fleet services providers. The judging panel of respected industry experts praised FMG’s excellent customer retention, commitment to innovation and proactive approach to incident prevention.
Commenting on their win, Mark Chessman, Chief Executive Officer at FMG said, “This is a great accolade for our business and a true testament to the hard work, experience and commitment of everyone at FMG. Our people apply their passion for excellence to continually deliver a highly complex service to the highest industry standards.
“However, achieving award-winning service levels cannot be done singlehandedly. We take great pride in our long-standing partnerships with customers and at all times recognise the vital role our fantastic repair and recovery network plays in the delivery of our service solutions. By working collaboratively we maximise the synergies which arise from a joint commitment to growth and continuous improvement.”
The Yorkshire-based business provides incident management services to over 300,000 vehicles on behalf of large UK insurers, leasing providers and blue chip companies. FMG’s commitment to incident prevention, reducing the total cost of claims and delivering exceptional customer service, have been core to its successful retention of customers and continued organic growth.