Fleet Incident specialist FMG has been awarded a 3-year contract to provide company car incident management services to BCA, the UK’s used-vehicle auction house.
The deal will see FMG providing an end-to-end service including 24/7/365 first notification of loss and nationwide repair management to BCA’s fleet of 700 cars.
Matt Sutherland, Group Procurement and Business Change Director at BCA said: “We aim to make the incident process simple for our company car drivers whilst maintaining real focus on downtime management and cost reduction for our fleet. By forming this strategic partnership with FMG, we gain access to an established and proven network of repairers with multiple repair options and the advanced skills, equipment and professional accreditations to provide a high quality repair at the right price without delay. We are delighted with the solution FMG has put in place.”
A bespoke online dashboard, tailored specifically for BCA’s data requirements and stringent SLA’s will provide real-time transparent progress updates together with intelligent analysis and presentation of their fleet incident data.
Harvey Stead, Managing Director at FMG said, “We are delighted that BCA have entrusted us to reduce all associated incident costs within their fleet. No two businesses have the same fleet incident requirements and, as an outsourcing specialist, we have the ability to truly tailor our solutions to meet our customers’ individual requirements. BCA’s unique solution is testament to the knowledge of our people, the flexibility of our in-house designed and managed technology platform and the strength of our repair partnerships.”
FMG works with major private and public sector fleets, leading leasing companies and major fleet insurers, to streamline the incident management process. Through quality assured systems and professional ISO certifications, FMG manages the lifecycle of incidents to help reduce their frequency and impact. When incidents do occur, FMG’s approved network of high quality vehicle repairers carry out repairs to BS-10125, the technical quality standard for the process of vehicle body repair.