Blue Light

Supporting Police Forces with expert Vehicle Recovery, Storage and Disposal Services

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Maintaining law and order is increasingly challenging as Police Forces face pressure to reduce crime whilst meeting stringent targets and cutting costs. Vehicle recovery is just one more function that needs their attention and many Police Forces are opting for specialist providers to manage this for them.

The Challenge

A number of Police Forces recognise the need for an expert partner to help them manage vehicles that have been stolen, are uninsured, or have been involved in collisions or linked to crimes. This includes everything from initial Recovery to Removal, Storage and Disposal. That partner must also understand the challenges faced by the Police, handling every situation according to legal requirements and adhering to the same strict Codes of Conduct that regulate the Police themselves.

FMG provide a bespoke service that is tailored to each Force’s unique requirements

Our Solution

Several Police Forces have selected FMG to provide a bespoke solution for the day-to-day management of Vehicle Recoveries, Storage and Disposal in line with legislation and each Force’s stringent standards. FMG’s solution is tailored to each Force’s unique requirements, whether their remit includes coastal areas, highlands and islands, rural roads or motorways.

FMG’s tailored solution includes the following:

  • A network of over 400 recovery operators nationwide

  • The provision of Collision Investigation facilities, Forensic Examination facilities and Specialist Recovery equipment to cope with the most challenging scenarios

  • Recovery operators that are vetted, credit-checked and certified to PAS 43 standards

  • A 24/7/365 secure control centre managed by Police vetted staff with extensive knowledge of the requirements of managing several bespoke Police Vehicle Recovery Schemes

  • Adherence to key performance indicators, including response times, in line with Policing needs

  • A robust audit and continuous improvement regime to ensure compliance and best value

Quality Assured

FMG's level of service includes certification to the following quality standards:

  • ISO 27001 – Information Security Management System

  • ISO 14001 – Environmental Management System

  • ISO 9001 – Quality Management System

  • ISO 22301 – Business Continuity Management System

  • ISO 39001 – Road Traffic Safety Management System

Forensic Examination Facilities

Some major crimes require specialist facilities, and FMG’s Police solution includes Centres of Excellence for Forensic Examinations, with dedicated staff qualified to Institute of Vehicle Recovery (IVR) Module VR19 (Preservation of Evidence).

A Specialist Vehicle Recovery Administration System

FMG ELVIS (Easy Link Vehicle Information System) streamlines the entire vehicle recovery process, providing a central facility for tracking vehicles through each stage of their life cycle, including Vehicle Removal, Storage and Disposal. This web-based administration system provides full transparency of communications and actions at every stage. The system was designed by WPC Software, specialists in developing Police software solutions, and FMG has invested further in tailoring the system to ensure Police-specific legislative, financial and operational requirements are met.


FMG successfully manages in excess of 40,000 incidents per annum on behalf of Police Scotland, Cumbria Constabulary, Lincolnshire Police, Lancashire Constabulary and North Wales Police, whilst meeting key performance indicators, including response times, in line with each Force’s specific needs. A number of Police Forces have demonstrated their satisfaction with FMG’s service standards and legal compliance, by renewing their original three-year contracts with FMG for a further five years.


The contract with FMG has allowed Police Scotland to offer a consistent Scheme across Scotland. The regular reviews that FMG carry out will ensure the best possible Scheme is provided to the public. We are very pleased with the first few months of the service and look forward to seeing it develop throughout the period of the contract.

Superintendent Jim Leslie, Police Scotland