Customer Service Representative – Rapid Response

Location: Huddersfield

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The Role:

The Rapid Response team cover a range of clients in the public and private sectors, 24 hours a day, 365 days a year from their operations centre in Huddersfield. They acquired extensive experience of managing the most complex of recoveries, including police incidents, HGV’s with dangerous chemicals and incidents involving livestock transporters involved in road traffic collisions. FMG work closely alongside Highways England and a number of police forces across the UK.

Salary: £16,331 plus shift allowance of £3,000 per annum

Position: Permanent – Full-Time – 40 hours per week, flexible shift including weekends between the hours of 7am and 10pm working to a 4 week rota pattern

Who we’re looking for:

To succeed in this role you’ll be a strong communicator with great decision making skills and a real team player. In addition, you’ll have:

  • An ability to quickly develop a rapport with customers and suppliers over the phone
  • A drive for excellent customer service
  • The sensitivity and professionalism to effectively manage pressured situations


This role involves a significant amount of telephone and PC work; candidates must be a confident user of both.

In return you can expect:

In return you can expect:

Supporting you to be the best you can, we’ll prepare you for success right from the start. When you join us, you’ll enjoy a structured training programme and during your first 12 months, we will continue to develop you in your role through on-going coaching and support so that you have a really great first year. Your development doesn’t stop there however as you will go on to learn and build further skills and as you progress your salary will too.

You’ll enjoy some fantastic benefits too. For instance:

  • 25 days holiday increasing to 28 with length of service
  • Contributory pension scheme
  • Life assurance
  • Free car parking / shuttle bus for staff travelling on public transport
  • New offices with fantastic modern break out areas, onsite canteen, kitchen facilities, TV area, and shower facilities for those that want to take advantage of the cycle to work scheme.
  • Free eye tests and a variety of discounts with local businesses.
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