Account Executive

Location: Huddersfield

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Do you have an extensive Customer Service background?

Do you have experience in Account Management?

Are you looking for an exciting new challenge?

The Role:

Client Service Delivery team is a proactive high energy team that support the Client Relationship team, are the custodians of Net Promoter Score and look after a portfolio of 100+ accounts.  The team also proactively manage of a portfolio of clients whilst building relationships with key stakeholders.Your main focuses will be;

  • Developing proactive and long-term relationships with both internal and external stakeholders
  • client support development by supporting the team leader in the maximisation of profit by identifying and progressing opportunities for additional services and improved profitability.
  • Customer experience by developing client activity plans and account development plans to support the clients key objectives and meet FMG key performance metrics

Salary: Up to £21,000 per annum, dependent upon experience + Quarterly Performance Bonus

Who we’re looking for:

A proactive, committed and driven individual with outstanding customer service, communication and relationship building skills. You will be a real ‘people person’ who has the ability to build trust and support across a wide network of departments. You will also have;

  • Previous experience in handling FCA claims and complaints is desired but not essential.
  • Experience in Client Service environment
  • Excellent time management skills
  • Confident using MS Excel- Spreadsheets/ formulas.

In return you can expect:

  • A competitive salary, aligned to your level of experience
  • The ability to work remotely (once established in the role)
  • 25 days holiday increasing to 28 with length of service
  • Contributory pension scheme
  • Life assurance
  • Free car parking / shuttle bus for staff travelling on public transport
  • New offices with fantastic modern break out areas, onsite canteen, kitchen facilities, TV area, and shower facilities for those that want to take advantage of the cycle to work scheme.
  • Free eye tests and a variety of discounts with local businesses
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