Do you have an extensive Customer Service background?
Do you have experience in Account Management?
Are you looking for an exciting new challenge?
Client Service Delivery team is a proactive high energy team that support the Client Relationship team, are the custodians of Net Promoter Score and look after a portfolio of 100+ accounts. The team also proactively manage of a portfolio of clients whilst building relationships with key stakeholders.Your main focuses will be;
- Developing proactive and long-term relationships with both internal and external stakeholders
- client support development by supporting the team leader in the maximisation of profit by identifying and progressing opportunities for additional services and improved profitability.
- Customer experience by developing client activity plans and account development plans to support the clients key objectives and meet FMG key performance metrics
Salary: Up to £21,000 per annum, dependent upon experience + Quarterly Performance Bonus
Who we’re looking for:
A proactive, committed and driven individual with outstanding customer service, communication and relationship building skills. You will be a real ‘people person’ who has the ability to build trust and support across a wide network of departments. You will also have;
- Previous experience in handling FCA claims and complaints is desired but not essential.
- Experience in Client Service environment
- Excellent time management skills
- Confident using MS Excel- Spreadsheets/ formulas.
In return you can expect:
- A competitive salary, aligned to your level of experience
- The ability to work remotely (once established in the role)
- 25 days holiday increasing to 28 with length of service
- Contributory pension scheme
- Life assurance
- Free car parking / shuttle bus for staff travelling on public transport
- New offices with fantastic modern break out areas, onsite canteen, kitchen facilities, TV area, and shower facilities for those that want to take advantage of the cycle to work scheme.
- Free eye tests and a variety of discounts with local businesses