Vacancies

The Role:
The Claims Intervention team work together to contact non-fault third party drivers within agreed timescales. They consider the validity of each claim by assessing liability and the accident circumstances. Based on their decision making, the aim is to convert the opportunities presented into successes by offering FMG’s services to get the third party drivers back on the road. The team pride themselves on providing a professional, friendly and seamless claims resolution service.

Who we’re looking for:
We are looking for people who possess a strong work ethic, can demonstrate fantastic team-working skills and are committed to the role the team performs for FMG. You will be able to demonstrate clear communication skills with key stakeholders, follow prescribed processes and ensuring a high quality of accuracy in your work will be pivotal to your success.

In return you can expect:
25 days holiday increasing to 28 with length of service
Contributory pension scheme
Save As You Earn scheme – an opportunity to buy shares in Redde plc at a discounted price
Life assurance
Free car parking / shuttle bus for staff travelling on public transport
New offices with fantastic modern break out areas, onsite canteen, kitchen facilities, TV area, and shower facilities for those that want to take advantage of the cycle to work scheme.
Free eye tests and a variety of discounts with local businesses

The Role:
As a Claims Handler within our Insurance Services Team, you will be responsible for providing the very highest standards of customer service, ensuring that each incident is handled in a speedy and professional manner, according to the specific requirements of the Insurer and Broker. The role will include a strong focus on operational targets, liaising with Brokers, Insurers and Customers.

The team handles motor insurance claims from start to finish with the ability to tailor processes to suit the client whilst gathering information through different source, using finding creative solutions in order to ensure prompt settlement of their client's claims.

Other duties include;
• Investigating and negotiating liability by making pro-active calls to insurers, third parties, witnesses and drivers to obtain further information
• Finding creative solutions in order to ensure prompt settlement of their client's claims.
• Challenge insurers handling of other aspects of a customer claim.
• Action and respond to incoming emails maintaining a high level of security and meeting agreed timescales.
• Managing own case load to maximise reduction in speed of settlement whilst ensuring correct processes are followed.

Who we’re looking for:
You will need to be up for the challenge but in return you will be given all the support you need to develop and grow your skills and capability.

To be successful, you'll need to be highly conscientious and self-motivated with great communication skills. Resolving complex problems won't faze you, and you'll be able to build a good understanding of the products and services to help customers, all while acting within operational processes and procedures.
• Proven customer service skills
• Claims handling experience
• Ability to prioritise your own workload
• A confident user of both telephone and computer
• Knowledge of the motor insurance industry

In return you can expect:

• 25 days holiday increasing to 28 with length of service
• Contributory pension scheme
• Save As You Earn scheme – an opportunity to buy shares in Redde plc at a discounted price
• Life assurance
• Free car parking / shuttle bus for staff travelling on public transport
• New offices with fantastic modern break out areas, onsite canteen, kitchen facilities, TV area, and shower facilities for those that want to take advantage
of the cycle to work scheme.
• Free eye tests and a variety of discounts with local businesses

Do you currently work in, or have experience of proving great Customer Service and are you seeking a fresh challenge in a vibrant and expanding business? - then we could well have an exciting new opportunity for you.
The Role:
Due to continued growth, FMG is now seeking to expand their Customer Service team with ambitious individuals who have a passion, desire and a great attitude, resolving each incident with world class customer service.
The Fleet Incident Management Team carry out over 60,000 claims each year and are the first point of contact for all drivers, Insurers, Fleet Managers and our repair network. With a pro-active approach to claims management, the team continually ensure that all repairs are progressing as planned
Who we’re looking for:
To be successful, you will need to be up for the challenge, with great listening skills, lots of empathy and the determination to go the extra mile for customers. Resolving complex problems and able to build a good understanding of the services you will provide.
• A positive telephone manner
• Confident with computers
• A strong drive for getting it right first time.
• Good team-working skills.
• Identifying customer's needs through communication and passionate customer service

In return you can expect:
• Quarterly bonus incentive scheme
• 25 days holiday increasing to 28 with length of service
• Contributory pension scheme
• Save As You Earn scheme – an opportunity to buy shares in Redde plc at a discounted price
• Life assurance
• Free car parking / shuttle bus for staff travelling on public transport
• New offices with fantastic modern break out areas, onsite canteen, kitchen facilities, TV area, and shower facilities for those that want to take advantage of the cycle to work scheme.
• Free eye tests and a variety of discounts with local businesses
If you are interested please apply today!

Do you have an extensive Customer Service background?
Do you have experience in Account Management?
Are you looking for an exciting new challenge?
If so, we have an exciting opportunity for an Account Executive to join our team
The Role:
Client Service Delivery team is a proactive high energy team that support the Client Relationship team, are the custodians of Net Promoter Score and look after a portfolio of 100+ accounts. The team also proactively manage a portfolio of clients whilst building relationships with key stakeholders.
Your main focuses will be;
• Developing proactive and long-term relationships with both internal and external stakeholders
• Promoting customer experience by developing client activity plans and account development plans to support the client’s key objectives and meet FMG key performance metrics
• Proactively ensure all system admin is up to date at all times by proactively chasing information from clients when necessary
• BI, data and analysis by providing accurate MI to the internal business or Clients

Who we’re looking for:
A proactive, committed and driven individual with outstanding customer service, communication and relationship-building skills. You will be a real ‘people person’ who has the ability to build trust and support across a wide network of departments. You will also have;
• Previous experience in handling FCA claims and complaints is desired but not essential.
• Experience in the Client Service environment
• Excellent time management skills
• Confident using MS Excel- Spreadsheets/ formulas.

In return you can expect:
Supporting you to be the best you can, we'll prepare you for success right from the start. When you join us, you'll enjoy a structured training programme. We will continue to develop you in your role through on-going coaching and support so that you have a really great first year. Your development doesn't stop there however as you will go on to learn and build further skills and as you progress your salary will too.
You'll enjoy some fantastic benefits. For instance:
• Competitive base salary, reviewed annually
• Bonus of £600 - £1200 per annum based on performance, paid quarterly
• 25 days annual leave, increasing with service to 28 + bank holidays
• 3 x salary death-in-service benefit
• Pension – 5% employee, 3% employer
• SAYE scheme (enabling you to buy discounted shares via a savings scheme)
• Opportunities to develop – training actively encouraged
• Free on-site parking or Free shuttle bus from Huddersfield town centre
• Free tea & coffee, on-site café
• Great modern offices

Due to continued business growth in these specialist areas, the Rapid Response team is looking to recruit a talented individual to provide a comprehensive, 24x7 telephone support service to those in need of urgent assistance. Each call is unique and the type of support provided is entirely dependent upon the specific requirements of each incident.

In all cases, the Customer Service Representatives are the first point of contact for those reporting incidents to the control centre. No two incidents are ever the same. The primary objective in all cases is to get the nearest vehicle recovery operator with the appropriate equipment to the scene within agreed timescales and to manage the incident to a successful conclusion.

We have part-time positions available: Permanent, 20 hours per week, flexible shifts covering evenings and alternate weekends. Typical shifts would be; weekdays 17:00 – 22:00 & weekends 13:00 – 19:00. Shifts can be agreed depending on operational requirements and personal needs.

Who we’re looking for:
• A strong communicator with great decision-making skills and a real team player
• An ability to quickly develop a rapport with customers and suppliers over the phone
• A drive for excellent customer service
• The sensitivity and professionalism to effectively manage pressured situations
This role involves a significant amount of telephone and PC work; candidates must be a confident user of both.

In return you can expect:
Supporting you to be the best you can, we'll prepare you for success right from the start. When you join us, you'll enjoy a structured training programme. We will continue to develop you in your role through on-going coaching and support so that you have a really great first year. Your development doesn't stop there however as you will go on to learn and build further skills and as you progress your salary will too.
You'll enjoy some fantastic benefits. For instance:
• Competitive base salary, reviewed annually
• Bonus of £600 - £1200 per annum based on performance, paid quarterly
• 25 days annual leave, increasing with service to 28 + bank holidays
• 3 x salary death-in-service benefit
• Pension – 5% employee, 3% employer
• SAYE scheme (enabling you to buy discounted shares via a savings scheme)
• Opportunities to develop – training actively encouraged
• Free on-site parking or Free shuttle bus from Huddersfield town centre
• Free tea & coffee, on-site café
• Great modern offices

The Role:
The purpose of this newly created role is to identify additional value created from each disposal (for vehicles, loads and property) by identifying the most appropriate and cost-effective solution and process.
You will review the existing process and procedures to identify improvements and best practices, implementing changes to produce more effective and efficient solutions.
Job Duties:
• Provide an excellent customer experience through building relationships with customers, key contacts and suppliers
• Liaise with customers, insurance companies, independent assessors and recovery operators regarding disposal of vehicles, load and property, resolving any problems, complaints or queries
• Arrange disposal of vehicles that are beyond economical repair in line with KPI's whilst mitigating the cost to clients and customers
• Understand the effect of these activities on other areas of the business and take action to maximise efficiency and return, supporting other business areas when required
• Generate reports ensuring the accuracy of data and valuation of vehicles
• Liaise with the disposal team to keep them updated and informed of progress and investigating and resolving any ongoing problems, complaints and queries
• Efficient planning and prioritisation of time to ensure accurate and speedy completion of tasks
• Provide support and guidance to colleagues
• Actively look for continuous improvements to own performance and the performance of the team
• Report on performance of the salvage operator(s), including any risks, issues, concerns or opportunities that could have an impact on the business
• Implement and manage an on-going audit regime of salvage operator(s) to evidence compliance to agreed procedures and confirm that best value is being provided to them and their clients
• Conduct negotiations on total loss and agree terms directly with third party customers

Who we’re looking for:
The Person Highly conscientious and self-motivated, with an eye for detail and proven problem-solving skills, you will gain genuine satisfaction from finding ways to continually provide exceptional customer service and improve product offering.
Other skills and competencies we are looking for include:
• An outstanding communicator
• Strong questioning and listening skills
• Strong negotiation skills
• Ability to challenge information to get the best result for their customer
• Quickly developing rapport with customers and suppliers over the phone
• A strong team player, you will strive to ensure the achievement of personal goals as well as providing support to colleagues
• Previous experience of working in a similar environment is not essential
• Have a keen eye for finance and be capable of identifying irregularities

In return you can expect:
25 days holiday increasing to 28 with length of service
Contributory pension scheme
Save As You Earn scheme – an opportunity to buy shares in the company at a discounted price
Life assurance
Free car parking/shuttle bus for staff travelling on public transport
New offices with fantastic modern break out areas, onsite canteen, kitchen facilities, TV area, and shower facilities for those that want to take advantage of the cycle to work scheme.
Free eye tests and a variety of discounts with local businesses

Job Role:
We are looking for a people person to join The Client Service Delivery team as Client Services Delivery Executive. The team are a proactive and high energy team that support front line RRRM operations.
Reporting directly to the Rapid Response Service Manager you will be responsible for proactive management of a portfolio of clients including Highways England. You will be tasked with developing and building relationships, connecting with key business executives and internal stakeholders.
As the custodian of the client's requirements, you will liaise between clients and cross-functional RRRM teams to ensure the timely and successful delivery of their solutions, performance matrices and processes according to client needs and support with identifying and delivering new solutions and continuous improvements.
You will work closely with the RRRM Service Manager to proactively develop accounts to meet financial targets. You will be responsible for the successful retention of clients within a sustainable framework.
The Candidate:
Relationships
• Develop and maintain a proactive and long-term relationships with all appropriate stakeholders within allocated clients to establish them as a trusted partner
• Where appropriate, develop regular engagement and review meetings with decision makers and key contacts outlining solutions, key features and benefits to clients with a proactive approach
• Attend regular meetings with Highways England to understand their requirements and their delivery and performance
• Continually strengthen and deepen relationships across the business ensuring consistent engagement and understanding of the appropriate business issues
Client Development Support
• Work with the Operational teams to support the maximisation of contribution and profit within a portfolio of accounts
• Complete all administrative support tasks in line with expectation to the agreed timeline and quality required
• Fully understand the client's products and services, business and financial objectives and how they can support their objectives
• Continually review allocated client portfolio volumes, performance and GP and report back any identified areas of over and underperformance as well as any recommendations to line manager / Highways England Account Director
• Provide Rapid Response Service Manager and Operation Manager with real insight and client understanding to support the development of innovative solutions, knowledge and training that deliver their clients great value and services
• Work with external and internal stakeholders to effectively manage contracts and pricing reviews
Customer Experience
• Develop client activity plans and account development plans to support the clients’ key objectives and meet their key performance metrics
• Understand and communicate operational processes to drive client satisfaction and drive operational efficiencies
• Work with the Customer Experience Team to ensure the achievement of their Net Promoter Score (NPS) or Customer Satisfaction (CSat) target
• Role model the company values and behaviours across the company
• Responsive and adaptable to change, e.g. working patterns and changes to required activity
Key Requirements:
• Outstanding Communication skills - written and verbal
• Experience in Client Service environment
• Excellent time management skills
• Ability to work to deadlines whilst maintaining 100% accuracy
• Good working knowledge of Outlook, Word and Excel
• Commercial awareness
• Analytical skills
• Negotiation skills
• Presentation skills

In return you can expect:
25 days holiday increasing to 28 with length of service
Contributory pension scheme
Save As You Earn scheme – an opportunity to buy shares in the company at a discounted price
Life assurance
Free car parking / shuttle bus for staff travelling on public transport
New offices with fantastic modern break out areas, onsite canteen, kitchen facilities, TV area, and shower facilities for those that want to take advantage of the cycle to work scheme.
Free eye tests and a variety of discounts with local businesses

The Role:
The total loss and inspection department is part of the engineering function that deals with the authorisation of accident damage repairs, vehicle inspections and claims management for vehicles that are beyond economical repair.
The purpose of the role is to effectively manage, lead, coach and develop a team of Total Loss and Inspection Administrators to provide the very highest standards of customer service, ensuring that each case is managed to a speedy and professional resolution, according to the specific requirements of each client organisation whilst maintaining a strong focus on operational targets; performance improvement; revenue maximisation and cost reduction.
Who we’re looking for:
A proven team leader, you will excel in your ability to maximise the potential of team members, through strong hands-on coaching and performance management. Highly customer and delivery focused, you will thrive on working in a target driven environment where performance improvements and innovation are constantly being pursued.
With a well-developed sense of financial awareness and strong negotiation skills, you are someone who can see the bigger picture and work closely with peers and line managers to ensure delivery against SLA’s and targets.
In return you can expect:

25 days holiday increasing to 28 with length of service
Contributory pension scheme
Save As You Earn scheme – an opportunity to buy shares in the company at a discounted price
Life assurance
Free car parking / shuttle bus for staff travelling on public transport
New offices with fantastic modern break out areas, onsite canteen, kitchen facilities, TV area, and shower facilities for those that want to take advantage of the cycle to work scheme.
Free eye tests and a variety of discounts with local businesses