Vacancies

The Role:
The Claims Intervention team work together to contact non-fault third party drivers within agreed timescales. They consider the validity of each claim by assessing liability and the accident circumstances. Based on their decision making, the aim is to convert the opportunities presented into successes by offering FMG’s services to get the third party drivers back on the road. The team pride themselves on providing a professional, friendly and seamless claims resolution service.

Who we’re looking for:
We are looking for people who possess a strong work ethic, can demonstrate fantastic team-working skills and are committed to the role the team performs for FMG. You will be able to demonstrate clear communication skills with key stakeholders, follow prescribed processes and ensuring a high quality of accuracy in your work will be pivotal to your success.

In return you can expect:
25 days holiday increasing to 28 with length of service
Contributory pension scheme
Save As You Earn scheme – an opportunity to buy shares in Redde plc at a discounted price
Life assurance
Free car parking / shuttle bus for staff travelling on public transport
New offices with fantastic modern break out areas, onsite canteen, kitchen facilities, TV area, and shower facilities for those that want to take advantage of the cycle to work scheme.
Free eye tests and a variety of discounts with local businesses

The Role:
• The Fraud Technical Lead will be responsible for overseeing the efficient identification, investigation and reporting of potential indemnity concerns and/or exaggerated or fraudulent RTA claims.
• The role requires a full understanding of insurer clients underwriting criteria and policy wording, being able to validate cover on each policy.
• You will contribute to improving our defence lines, limiting unnecessary litigation, making claims savings and raising awareness and sharing best practice.
• You will ensure our handlers are competent in the identification of indemnity issues and act as a technical referral point for any concerns.
• You will have the ability to develop our Fraud handlers’ skills and knowledge and will act as Team Leader managing performance and quality.


Who we’re looking for:
Our ideal candidate will have significant experience of RTA personal injury claims, RTA claims fraud, credit hire fraud and policyholder indemnity. You will also;
• Be organised and used to managing your own caseload.
• Be proactive and have the ability to investigate claims whilst fully considering the economics.
• Have a positive and inquisitive nature, along with a good attention to detail.
• Have the skills to be able to interpret data, report on performance and manage suppliers/Intel sources.
• Be motivated to increase awareness of motor claims fraud and assist in developing new fraud processes within FMG’s operational areas.
• Have the ability to get the best out of your team members, through strong hands-on coaching and performance management, although previous team leader experience is not essential.

In return you can expect:

• 25 days holiday increasing to 28 with length of service
• Contributory pension scheme
• Save As You Earn scheme – an opportunity to buy shares in Redde plc at a discounted price
• Life assurance
• Free car parking / shuttle bus for staff travelling on public transport
• New offices with fantastic modern break out areas, onsite canteen, kitchen facilities, TV area, and shower facilities for those that want to take advantage of the cycle to work scheme.
• Free eye tests and a variety of discounts with local businesses

The Role:
As a Claims Handler within our Insurance Services Team, you will be responsible for providing the very highest standards of customer service, ensuring that each incident is handled in a speedy and professional manner, according to the specific requirements of the Insurer and Broker. The role will include a strong focus on operational targets, liaising with Brokers, Insurers and Customers.

The team handles motor insurance claims from start to finish with the ability to tailor processes to suit the client whilst gathering information through different source, using finding creative solutions in order to ensure prompt settlement of their client's claims.

Other duties include;
• Investigating and negotiating liability by making pro-active calls to insurers, third parties, witnesses and drivers to obtain further information
• Finding creative solutions in order to ensure prompt settlement of their client's claims.
• Challenge insurers handling of other aspects of a customer claim.
• Action and respond to incoming emails maintaining a high level of security and meeting agreed timescales.
• Managing own case load to maximise reduction in speed of settlement whilst ensuring correct processes are followed.

Who we’re looking for:
You will need to be up for the challenge but in return you will be given all the support you need to develop and grow your skills and capability.

To be successful, you'll need to be highly conscientious and self-motivated with great communication skills. Resolving complex problems won't faze you, and you'll be able to build a good understanding of the products and services to help customers, all while acting within operational processes and procedures.
• Proven customer service skills
• Claims handling experience
• Ability to prioritise your own workload
• A confident user of both telephone and computer
• Knowledge of the motor insurance industry

In return you can expect:

• 25 days holiday increasing to 28 with length of service
• Contributory pension scheme
• Save As You Earn scheme – an opportunity to buy shares in Redde plc at a discounted price
• Life assurance
• Free car parking / shuttle bus for staff travelling on public transport
• New offices with fantastic modern break out areas, onsite canteen, kitchen facilities, TV area, and shower facilities for those that want to take advantage
of the cycle to work scheme.
• Free eye tests and a variety of discounts with local businesses