S E R V I C E S
FIRST NOTIFICATION OF LOSS
Our Rapid Response Roadside Repair and Recovery provision is operated from our 24/7/365 control centre. We do not outsource any call handling, ensuring that all our people are familiar with UK geography and vehicle specification etc. working to the same SLA’s regardless of the time of day.
Our telephony services are tailored to each of our individual customer requirements, and are supported by our in-house designed Ingenium systems which enable us to capture and transfer accurate information in real-time. This approach provides us with the capability to manage incidents quickly, as well as capturing all of the necessary information required to allocate the correct Vehicle Repair and Recovery Operator.
Driver and passenger safety is crucial, and therefore our control centre will provide all drivers with safety advice, including moving behind a safety barrier when on a motorway and being careful at all times when exiting their vehicle.
As soon as our recovery operator arrives at the scene of an incident, the technician undertakes a dynamic risk assessment to ensure that the safest procedures are used to recover the casualty vehicle.
Our telephony and Ingenium system enables us to prioritise calls dependent on the nature and severity, including but not limited to: incidents involving the emergency services, motorway closures, Haz-Chem spillages and incidents involving at risk passengers.