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INDUSTRY FIRST AS FMG THINKS AHEAD
6 June 2013

FMG has joined a select group of companies worldwide to be awarded an ISO certification for business continuity. The certification demonstrates the company’s organisational resilience and robust systems to cope with unexpected disruption.

FMG is one of only 13 companies in the UK, and about 50 companies worldwide, to have achieved ISO22301. The certification, which was awarded after a rigorous auditing process, means that FMG is the first company in the automotive sector to hold it.

The standard covers a wide range of business areas, which include people, premises, suppliers and assets. The process for attaining the standard encourages continual development of business continuity planning and regular reappraisal of procedures.

CEO of FMG, John Catling, said: “With the business critical work FMG carries out for companies, it is vital that we avoid disruption irrespective of unforeseen events. Our customers depend on us to provide the right support at the right time, and this certification is another step towards demonstrating the quality of our services.”

“Achieving this standard demonstrates that we are taking our responsibilities seriously, and underlines the commitment to our customers. We’re delighted to be the first company in our industry to achieve the certification, as it shows that we have the resources and processes in place to mitigate potential disruption.”

“It has always been our ambition to take a lead on securing the right accreditations, which demonstrates our forward thinking approach. We’ve secured a number of professional standards, which are relevant to our industry, as they represent a clear business benefit for our customers.”

FMG operates on a continual basis, with contact centre staff available to help deal with incidents 24 hours a day, 365 days a year. The company also operates the National Vehicle Recovery Manager contract for the Highways Agency, monitoring and responding to incidents across England’s Strategic Road Network.  The certification addresses areas such as the strength of IT and Data systems, as well as back up procedures, which helps lend confidence to partners and customers.