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22 May 2015

MNH Platinum, the specialist contract hire and vehicle management experts, have signed a 3-year contract to outsource its fleet incident management services to FMG, the UK’s largest independent fleet incident management and roadside services provider.

FMG will provide 24/7/365 first notification of loss and a UK-wide repair management solution to MNH Platinum’s fleet of cars and commercials, as well as a full suite of legal services including Third Party Capture, Third Party Claims Intervention and Uninsured Loss Recovery. A bespoke online dashboard, tailored specifically for MNH Platinum’s data requirements, will provide real-time transparent progress updates together with intelligent analysis and presentation of their fleet incident data.

Mark Hindle, Managing Director at MNH Platinum said: “We make a promise to our customers to deliver exceptional levels of service whilst keeping their drivers on the road, so were looking for a partner who could most effectively control vehicle downtime and cost. Our market research showed that FMG were the outstanding provider to deliver these aspects. We are now working closely with FMG to further develop our customer offering, by creating a Risk Reduction solution using driver behaviour telemetry.”

Harvey Stead, Commercial Director at FMG said: “More and more businesses are choosing to outsource their fleet incident services as they seek true added value and exceptional levels of service for their customers and drivers. By entrusting us with their fleet, MNH Platinum can concentrate on growing their businesses profitably; whilst still providing the digital experience, interaction and cost control their fleet customers expect.”

FMG has over 25 years’ experience as a specialist outsource provider of intelligent incident management services to over 250,000 vehicles on behalf of major UK companies, including blue chip private companies, large insurers and leasing companies. FMG’s strategic commitment to incident prevention, reducing the total cost of claims and delivering exceptional customer service, have been core to its successful retention of customers and continued organic growth.