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14 March 2012

The UK’s leading independent vehicle incident management and roadside assistance provider, FMG, has today announced a major contract win with Equine Rescue Services (ERS).

The contract was awarded to FMG following a review of its existing Roadside Recovery and Repair Management (RRRM) service, which was originally managed in-house. FMG will be responsible for managing over 4,000 of ERS’s clients, which includes members of the public, businesses and VIP’s.

Equine Rescue Services is the number one emergency service for its equestrian members, with core responsibility for providing horse trailer and horsebox breakdown assistance. The service offers roadside assistance for mechanical and tyre breakdowns together with recovery if needed of the vehicle. Fresh horse transportation is provided from ERS’s own national network of horse transporters.

During a 3 month consultation period, FMG has worked closely with the ERS to understand its exact requirements, for roadside and recovery and also in terms of integrating its existing membership database with it’s powerful, bespoke technology, Ingenium-i, to ensure that FMG’s service centre team provide the correct level of service in-line with each of ERS clients level of membership.

FMG also encouraged the uptake of its own best practice methods with ERS to improve efficiency and identify cost saving opportunities.

Debbie MacMorran, managing director of Equine Rescue Services, said: “This is the first time that we have outsourced our RRRM service. The implementation process was particularly smooth and we have been delighted with the level of service that we have received so far. FMG has worked in partnership with us to tailor bespoke services for our business and our clients that have ultimately added greater value to Equine Rescue Services proposition and we look forward to working with them in the future to deliver further improvements.”

John Catling, chief operating officer at FMG said: “This is a very unique contract and the first of its kind for FMG, and fits comfortably with our plans to extend our core products in to new markets. We have worked closely with ERS to create an intelligent solution to meet the clients very specific needs, investing in specialist training for our service centre team to ensure that recovery’s can be co-ordinated as effectively and efficiently as possible, as well as helping ERS to realise impressive cost savings, that are testament to the strength of our strategic approach.”