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2 September 2015

Fleet management specialist CLM and incident management expert FMG, are this month celebrating 10 years of working in partnership. Together, they successfully reduce the impact of vehicle incidents for CLM’s fleet management customers.

During their decade-long partnership FMG has responded to over 25,000 incidents involving CLM’s customer’s vehicles, providing a 24/7 service which includes first notification of loss, repair management and legal services.

During 2015 alone, they have recovered over £211k of uninsured losses for CLM’s customers following non-fault incidents, and saved £400,000 through intelligent repair management and the careful control of replacement vehicle costs.

CLM Fleet Management is a long-established provider of specialist vehicle fleet management services, managing over 14,000 vehicles on behalf of its corporate clients.

Chris Mitchinson, In-Life Services Director at CLM said, “Our clients like the way we efficiently run their fleets whilst delivering measurable cost savings, and our relationship with FMG plays a key role. FMG is closely integrated with our in-house claims control team and emulate our service excellence and right-first-time philosophy at a time when our customers need it most. Like us, FMG is committed to reducing the cost of incidents at every opportunity and recoup substantial sums of money for our clients through uninsured loss recovery.”

John Catling, Managing Director – Commercial at FMG, said: “We take pride in our long-standing relationships and value our rich history with CLM. As CLM’s trusted outsource partner since 2005 we have gained a thorough understanding of CLM’s business objectives and the needs of their fleet customers. In support of our joint commitment to growth and continuous improvement, we have optimised areas of synergy by integrating systems and processes. This has further improved efficiency and ensures we deliver a seamless service for CLM’s customers.”

As the relationship enters its second decade, FMG and CLM are working closely together to further reduce vehicle off road times (VOR) for customers, by embracing change within the repairer landscape. Customers will gain access to new and increasingly-efficient parts ordering processes coupled with the latest repair methodologies, thus reducing VOR to an absolute minimum. Further enhancements will refine client reports and real-time information, which is accessed via a bespoke shared web-based customer portal.