LARK (Group) Limited are an Independent Insurance broker, specialising in commercial and high net worth personal insurance. LARK has entered into a 3-year contract with claims management expert FMG for the provision of a dedicated Insurance Broker Claims Management service designed to mitigate their fleet policyholders’ total cost of claims.
The contract includes the provision of an end-to-end claims management service, including first notification of loss, third party capture and uninsured loss recovery, designed by FMG in consultation with LARK, after a stringent tender process. To streamline the entire process, FMG’s flexible claims management system, Ingenium, has been tailored to suit LARK’s individual policyholders’ requirements. The system recognises key features such as insurance policy cover and excess levels, and triggers workflows accordingly.
LARK and their policyholders can check on all claims costs and progress at any time via a web-based customised portal, providing a full view of key data including claim validation and reserves and a suite of reports.
Richard Graham, Divisional Claims Director at LARK, said: “We aim to provide every customer with a made to measure service which reduces the cost of claims whilst providing exceptional service levels. We chose to partner with FMG because they have a proven track record in providing the highest standard of support to insurance brokers like us, with a bespoke service which meets all our unique and specific requirements. Through our new partnership with FMG, customers will make just one call, post-incident, to start a fast and efficient claims management service.”
Many major insurers outsource their Third Party Management services to FMG as a result of the significant cost savings they are able to achieve, and FMG have been awarded full delegated authority from many insurers, which removes a common delay within the repair authorisation process.
Mark Chessman, CEO at FMG, said, “We are delighted to have secured this opportunity to support LARK’s customers with our core specialisms; mitigating claims costs and delivering an exceptional and bespoke service to suit their precise needs. In today’s market, where many providers appear to offer similar services and solutions, this win is testament to our long-standing insurer relationships and our intelligent use of innovative technology.”