Fleet Incident specialist FMG has been awarded a 3-year contract to provide incident management services for KeyFleet, the Preston-based vehicle leasing and fleet management specialist. The new service, eventually covering over 2000 vehicles, provides KeyFleet’s clients with access to an all-encompassing incident management solution including first notification of loss, uninsured loss recovery and nationwide repair management.
FMG, who are widely becoming recognised as the trusted partner of choice, provide incident and claims management services on behalf of private blue chip fleets, leasing providers and fleet insurers and brokers. They specialise in reducing the total cost of claims through the intelligent management and careful streamlining of every stage in the incident resolution process.
Marc Mcloughlin, Managing Director at KeyFleet, said, “We understand that operating a fleet is a sizeable task and more businesses are looking to outsource the day to day running of their fleet to KeyFleet in order to focus on their core business. This complete incident management solution from FMG suits our proposition perfectly. Our customers gain access to the best repairers in the fleet market and every aspect of their incident claim is efficiently managed in-house. This feature alone will significantly reduce vehicle downtime and prevent driving incidents draining our clients’ productivity.”
KeyFleet and their customers can check on all incident costs and repair progress at any time via an intelligent web-based portal, providing complete visibility of all fleet data and a suite of reports.
Andrew Chandler, Head of New Business at FMG said: “We look forward to achieving substantial and measurable reductions in the total cost of incidents for KeyFleet’s customers whilst delivering an unrivalled experience for drivers. We continually invest in our people to ensure that when customers make their distress call to us, we apply our passion for excellence to continually deliver a highly complex service to the highest industry standards, to remove the headache for the driver and enable their day to continue as normal. FMG’s company ethos and service focus dovetails perfectly with KeyFleet’s client-centric approach.”