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Think ahead to your future

Our people are made up of all types of specialist skills and experience but one thing they have in common is they all share the same passion for people. We are always on the lookout for determined like minded people who can add real value to our team.

At FMG we have an environment that encourages and celebrates excellence. A place where dedicated individuals will thrive and grow. But don’t take our word for it. We have been named as one of Sunday Times’ 100 Best companies to work for.

If you are a forward thinking person and want to work at a company dedicated to people then get in touch.

You’ll find details of any vacancies to the right.

Current Vacancies:

Motor Claims Team Leader

Job Title: Motor Claims Team Leader

Location: Huddersfield 

Department: Third Party Intervention Team

Are you an accomplished Insurance / Claims Team Leader looking for a new challenge? If so, we have a fantastic opportunity for a permanent Team Leader within our Third Party Intervention Team.

The TEAM

The Third Party Intervention team provides a comprehensive and proactive capture service for our clients. The team are focused on identifying potential capture opportunities through liability decision making and information gathering. The objective is to sell and promote FMG’s services to maximise our capture rate and promote savings for our clients by providing them control of the claim.

The Role

An experienced team leader, you will effectively manage, lead, coach and develop the team to provide the very highest standards of professionalism, ensuring speed of capture is completed to our exacting service levels.  You will work closely with individual team members to monitor and improve performance and facilitate development and progression, maintaining a strong focus on operational targets.

Who we’re looking for?

If you have a track record of success working in a target-driven environment, proven experience in meeting and exceeding customer expectations and getting the best out of team members, then we’ve got a great opportunity for you to further your career in the role of Motor Claims Team Leader.

In return, you can expect:

  • Full corporate induction training, a personalised development plan and ongoing support in a friendly, enjoyable, encouraging work environment;
  • A competitive basic salary to match your experience and skills;
  • Participation in Bonus scheme (subject to individual performance)
  • Additional benefits package including company pension scheme, share save scheme and staff discounts;

If you would like to progress your career with a successful, growing business, please send your CV and details careers@fmg.co.uk.

 

Customer Service Representative

 

Job Title: Customer Service Representative

Location: Huddersfield 

Department: Fleet Incident Management

Do you currently work in, or have experience of proving great Customer Service and are you seeking a fresh challenge in a vibrant and expanding business - then this company could well have an exciting new opportunity for you.

THE TEAM

The Fleet Incident Management Team carry out over 60,000 claims each year and are the first point of contact for all drivers, Insurers, Fleet Managers and their repair network. With a pro-active approach to claims management, the team continually ensure that all repairs are progressing as planned.

THE ROLE

  • Receive initial calls from customers reporting an incident

  • Liaise with customers, garages and insurance companies about existing claims, investigating and resolving any problems and queries

  • Identify and escalate problems and queries outside area of responsibility to line manager or appropriate team.

  • Establish the exact nature and location of the incident and input this information onto a computer system in order for the incident to be speedily processed and resolved.

  • Liaise with clients to advise of incident and keep informed and updated of progress 

WHO WE’RE LOOKING FOR?

You will need to be up for the challenge but in return you will be given all the support you need to develop and grow your skills and capability.

To be successful, you'll need to be a real people person, with great listening skills, lots of empathy and the determination to go the extra mile for the company's customers every day. Resolving the complex problems won't faze you, and you'll be able to build a good understanding of the products and services to help customers, all while acting within operational processes and procedures.

IN RETURN, YOU CAN EXPECT:

  • Full corporate induction training, a personalised development plan and on-going support in a friendly, enjoyable, encouraging work environment;
  • A competitive basic salary to match your experience and skills;
  • Participation in Bonus scheme (subject to individual performance)
  • Additional benefits package including company pension scheme, share save scheme and staff discounts;

If you would like to progress your career with a successful, growing business, please send your CV and details careers@fmg.co.uk.