Huddersfield-based incident management expert FMG has been awarded the prestigious Customer Service Award at the annual Fleet News Awards. The awards ceremony, held at London’s Grosvenor House Hotel, is recognised as the most influential awards in the fleet industry and celebrates best practice, innovative products and exceptional customer service.
FMG succeeded in a highly-competitive category which included large multinational organisations and some of the UK’s market-leading fleet services providers. The award, judged by a panel of respected industry experts, acknowledged FMG’s excellent customer retention, commitment to staff training and engagement and proactive approach to customer representation within the business.
This latest award comes just weeks after FMG gained prominence as the only company in the UK fleet industry to be recognised as a centre for employment excellence in the influential ‘Sunday Times 100 Best Companies to Work For’ guide.
Commenting on this latest win, Mark Chessman, Chief Executive Officer at FMG said, “This is a great accolade for our business and a true testament to the hard work, experience and commitment of everyone at FMG. Our people apply their passion for excellence to continually deliver a highly complex service to the highest industry standards.”
“We take great pride in developing long-standing partnerships with customers and creating ground-breaking new innovations to address their evolving needs. Being recognised at a national level is particularly rewarding, as not only have we put Yorkshire, but Huddersfield firmly on the map.”
FMG provides incident management services on behalf of fleet insurers, insurance brokers, leasing providers and blue chip companies and operates as vehicle recovery partner for Highways England and a number of Police Forces.