Incident management expert FMG is celebrating 10 years of working in partnership with Welsh Water, one of the largest water and sewerage companies in England and Wales. During their decade-long partnership FMG has provided an all-encompassing 24/7 incident management service to Welsh Water’s fleet of nearly 1700 vans, which includes first notification of loss, uninsured loss recovery (ULR) and vehicle repair management.
The ULR service alone has recovered over £400k of uninsured losses for Welsh Water following non-fault incidents. During the past year, a further £48,000 has been saved through intelligent repair management and the careful control of replacement vehicle costs.
Welsh Water provides drinking water and wastewater disposal for over 3million people living and working in Wales and some adjoining parts of England. Owned and managed by not-for-profit holding company Glas Cymru, Welsh Water’s financial surpluses are retained for the benefit of their customers.
Mark Johnson, Head of Transport at Welsh Water said, “Through our relationship with FMG we can rest assured that our drivers have access to all the support they need following any vehicle incident, regardless of the time of day or night. Like us, FMG is committed to reducing the cost of incidents at every opportunity and recoups substantial sums of money through uninsured loss recovery and intelligent damage assessments.”
Mark Chessman, CEO at FMG, said, “We are proud to celebrate this significant milestone in our long-standing relationship with Welsh Water and we value the history we share. As Welsh Water’s trusted outsource partner since 2006 we have gained a thorough understanding of their fleet needs and share a joint commitment to continuous improvement. We continually strive to reduce vehicle downtime, incident costs and the impact of vehicle incidents on Welsh Water and their drivers.”