Are you an experienced people manager looking for a new challenge?
Are you passionate about delivering outstanding customer service?
The Fleet Incident Management (FIM) department is responsible for delivering a comprehensive claims management service. We provide bespoke accident management for fleet and insurance clients from the first notification of loss, full repair and claims management through to returning the vehicle to the driver.
You will be responsible for effectively leading, managing, coaching and developing Team Leaders to manage all aspects of the day to day running of a 45 FTE Service Centre. Ensure the operation is providing the very highest standards of customer service whilst maintaining a strong focus on operational targets, performance improvement, revenue maximisation and cost reduction.
you will also be responsible for the personal development of the team leaders, whilst maintaining a strong focus on implementing & delivering strategic business plans and looking for opportunities to improve performance and Customer Experience.
Who we're looking for:
we are looking for a proven people manager who can recognise and value the importance of leading Team Leaders to develop engaged high performing teams who are clear on their and the overall business objectives. Your approach to this will be highly motivating and will ensure that you create an environment that is both energetic and engaging. Visible management with a ‘hands on’ approach is a must.
Being highly customer and delivery focused you will continually pursue service improvements and articulate these into projects leading to overall service and efficiency gains.
You will possess excellent communication and relationship skills and effectively identify and influence key stakeholders. It is essential that you are able to work in a fast paced environment and have the confidence to identify when changes need to be made and have the ability to communicate these in the correct manner.
In return you can expect:
Supporting you to be the best you can, we will prepare you for success right from the start. When you join us, you’ll enjoy a full corporate induction training, a personalised development plan and on-going support in a friendly, enjoyable, encouraging work environment;
some of our other benefits include;
- Competitive salary plus quarterly performance bonus
- 25 days holiday increasing to 28 with length of service
- Contributory pension scheme
- Life assurance
- Free eye tests and free car parking
- Modern break out areas with kitchen facilities and TV area, and shower facilities for those that want to take advantage of our cycle to work scheme.
- Discounts with local businesses
If you would like to progress your career with a successful, growing business, please send your CV and details firstname.lastname@example.org