Customer Service Representative

Location: Huddersfield

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Do you currently work in, or have experience of proving great Customer Service and are you seeking a fresh challenge in a vibrant and expanding business – then this company could well have an exciting new opportunity for you.

The team:

The Fleet Incident Management Team carry out over 60,000 claims each year and are the first point of contact for all drivers, Insurers, Fleet Managers and their repair network. With a pro-active approach to claims management, the team continually ensure that all repairs are progressing as planned.

The role:

•Receive initial calls from customers reporting an incident

•Liaise with customers, garages and insurance companies about existing claims, investigating and resolving any problems and queries

•Identify and escalate problems and queries outside area of responsibility to line manager or appropriate team.

•Establish the exact nature and location of the incident and input this information onto a computer system in order for the incident to be speedily processed and resolved.

•Liaise with clients to advise of incident and keep informed and updated of progress

Who we're looking for:

You will need to be up for the challenge but in return you will be given all the support you need to develop and grow your skills and capability.

To be successful, you’ll need to be a real people person, with great listening skills, lots of empathy and the determination to go the extra mile for the company’s customers every day. Resolving the complex problems won’t faze you, and you’ll be able to build a good understanding of the products and services to help customers, all while acting within operational processes and procedures.

In return you can expect:

•Full corporate induction training, a personalised development plan and on-going support in a friendly, enjoyable, encouraging work environment;
•A competitive basic salary to match your experience and skills;
•Participation in Bonus scheme (subject to individual performance)
•Additional benefits package including company pension scheme, share save scheme and staff discounts;

If you would like to progress your career with a successful, growing business, please send your CV and details careers@fmg.co.uk.

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  • usp recovering

    Recovering losses by the £million

    FMG recovers over £1.25million of uninsured losses every month
  • usp specialists

    Specialists for over 30 years

    FMG has been an established Incident Management specialist for over 30 years
  • usp recovering

    Real impacts on the cost of claims

    FMG provides solutions that successfully drive down the total cost of claims