Flint Insurance, an independent broker for personal and commercial insurance, has entered into a three-year contract with incident prevention and claims management specialist FMG, in a bid to enhance the service offering and reduce the total cost of claims for its customers. The contract includes the provision of an end-to-end claims management service, including first notification of loss, accident damage repair, uninsured loss recovery, non-fault hire and legal services.
FMG’s expert teams specialise in reducing cost from every stage of the claims process, which starts before an incident even occurs. FMG work closely with customers to encourage prompt notification of incidents, as this enables early intervention by their third party services team. Speed is crucial at this stage in the claims process, to mitigate costs for the at-fault party. Claims costs will be further reduced for Flint’s customers by FMG’s intelligent repair management service. Their in-house engineers scrutinise every repair estimate to ensure that the most cost effective repair method is selected and vehicle off-road times are minimised. Many of the major insurers who underwrite Flint’s policies have awarded FMG full delegated authority, which removes another common delay within the repair authorisation process. All of FMG’s services are accredited to a suite of ISO quality standards for professional excellence.
Darren Taylor, Director at Flint Insurance, said, “We strive to delight our customers with every element of our service, and therefore we chose to partner with FMG because they have a proven track record in reducing the cost of claims whilst providing exceptional service levels for all parties. We have one of the highest customer retention rates within the industry and we look forward to further enhancing the services provided to our customers through FMG’s comprehensive claims management solutions.”
Flint Insurance and their customers can check on all claims costs and progress at any time via a web-based customised portal, providing key claims data and reporting tools. A dedicated Claims Manager will support Flint in interpreting their customers’ fleet and claims data to create detailed insights and recommendations.
John Catling, Client Service Delivery Director at FMG said, “We are delighted to have secured this opportunity to support Flint’s customers with two of our core specialisms; reducing costs and delivering service excellence in the claims arena. This new contract is another opportunity to demonstrate our 30+ years claims management expertise and is testament to the experience of our people, the quality of our supply partners and our intelligent use of innovative technology.”
FMG has a long history of providing comprehensive solutions to fleet insurers, private and public sector organisations and police forces. FMG’s strategic focus on incident prevention, reducing the total cost of claims and delivering exceptional customer service, has resulted in successful customer retention and continued organic growth.